OLAS VILLAS Terms & Conditions:

Olas Villas are luxury properties located in a quiet residential area. 

By booking this property, you agree to the following terms and conditions:

• Strictly no parties

• No functions, events, or excess guests

• No Schoolies

• The responsible renter must be 25 years of age or older, and anyone under 25 must be accompanied by a parent or legal guardian

• No pets

• No smoking or vaping on the premises

• NO BYO BBQ or Grills

• No loud noise after 10pm

• The house must be treated with care and left tidy

Failure to comply with these terms and house rules may result in significant fees.

SECURITY CAMERA:

Exterior camera monitoring the building's shared driveway, entry, and exit points.

ACCEPTANCE

This Booking Agreement (the agreement) is between OLAS VILLAS 

(OLAS VILLAS) and the Guest(s) named in the booking.

Please read these terms and conditions carefully. When you make a booking, you

accept on behalf of your party the terms of these booking conditions. It is your

responsibility to ensure that all of the details on your confirmation documents are

correct and to bring to our attention any errors or discrepancies within 48 hours of your

booking. Guests accept and are held fully responsible for their visitors or children which

may result in injury or harm when staying or visiting the property and it’s surrounds. Any

breach of these terms and conditions may result in immediate eviction with no refund

or cancellation of your booking.

BOOKINGS

2.1 Rates

Rates quoted are in Australian dollars and are subject to change at any time and

depending on availabilities. Rates are inclusive of GST where applicable. Verbal quotes are

estimations of price only and are subject to written advice on the booking confirmation. In

rare cases, accommodation rates may be subject to increase after you have made

payment; where this occurs, the Guest will be notified and may either pay the difference or

receive a refund.

2.2 Check-Ins check out

Check-in is available from 3pm on the day of arrival. The property is self-check in and a code

will be sent prior to your arrival. Check out will be no later then 10am or late fee will apply.

Late check out may be available upon request, however no guarantees will be made until

day before departure.

2.3 Length of Stay

There is a standard two night minimum stay. Minimum length of stay restrictions apply to

certain rates.

2.4 Number of Guests

At no time during the Guest’s Booking shall the number of Guests staying exceed the number

booked, unless prior approval is provided by OLAS VILLAS.

2.5 Children

The accommodation prices for children are included in the standard rate.

b) Steps, potential falls, and balconies need to be taken into consideration before booking.

Please note there are no baby gates or stair barriers, and supervision is the sole responsibility

of parents & guardians. Please contact management if you need further information. No

refund will be given if the accommodation is deemed unsuitable after check in.

(c) Children must be supervised at all times, especially around fencing, pool, spa, bath,

bathroom, deck, stairs, verandas, balconies, roads, driveways and cleaning chemicals. OLAS VILLAS

Anna Bay is not responsible for any children staying at or visiting the Property, this is the sole

responsibility of parents/guardians.

2.7 Minors and Schoolies

OLAS VILLAS Anna Bay does not accept Schoolies reservations or bookings from anyone under the

age of twenty five (25). OLAS VILLAS’s management reserves the right to ask for all the guest booked their date of birth and full name, and OLAS VILLAS’s management reserves the right to cancel any bookings made by guest under the age of 25 on all platforms used by guest to book OLAS VILLAS.

3. & 4. REFER BELOW TO PAYMENT + CANCELLATION POLICY

5. THE PROPERTY

5.1 Guest Obligations and Permitted Use

The Guest agrees:

(a) to be an occupant of the Property for the entire duration of the stay;

(b) not to sublet or allow unregistered Guests to stay at the Property;

(c) to comply with all applicable laws and regulations;

(d) to co-operate with OLAS VILLAS and abide by these terms and conditions during their stay at the

Property;

(e) not to use the Property for any purpose other than the Approved Purpose as set out in this

Agreement;

(f) to close and lock doors and windows at check-out and when the Guest is not present at

the Property to prevent theft of or damage to furnishings or the Guest’s personal Property

and to contact OLAS VILLAS immediately where they are not able to secure the Property;

(g) not to use the Property for any criminal activity, including online, and acknowledges OLAS VILLAS

will cooperate with any investigation of alleged criminal activity at the Property during or

after the stay;

(h) not to wear high heel shoes inside the Property at any time;

(i) not to smoke on the Property, including all guest rooms and communal spaces, decks,

poolside and outdoor areas.

(j) not to use the Property for parties and gatherings without prior written permission;

(k) not to use glassware in the pool area at anytime;

(l) to not have pets on the Property;

(m) to abide by the Noise and Good Neighbour Policy highlighted in clause 6.

(n) to leave the Property in the same condition as found, returning all furniture and styling

pieces to their original location; and

(o) not to nail, screw, staple or fix anything to any wall, door or other surface or part of the

building.

5.2 Guest Facilities

(a) The Guest must contact management immediately with the 24 hour emergency contact

number, in the event of an emergency.

(b) Free internet connection is available to all Guests. The connection of the internet during

the Booking is not guaranteed and may be disrupted or unavailable without notice.

(c) Under no circumstances are motorbikes, dirt bikes, quad bikes, use of firearms or air rifles,

fireworks allowed on the Property premises.

(d) All sporting and leisure equipment that is available to use or the Property must be securely

stored and returned in the same condition. Lost, stolen or damaged goods will incur costs in

accordance with the Costs Schedule or those of the third-party supplier. The Guest agrees

that it is responsible for the use of and return of any and all equipment from a third-party

supplier and OLAS VILLAS does not accept liability for these goods or use of these goods including

the cost of repair, replacement or return.

(e) It is the responsibility of the Guest to ensure that any third parties engaged to provide

services at the Property, including but not limited to caterers, beauticians and massage

therapists, are informed of these terms and conditions, and hold appropriate Public Liability

insurances. OLAS VILLAS accepts no liability for any third-party services, including those which may

have been recommended or referred by OLAS VILLAS.

(f) All personal Property left behind is the sole responsibility of the Guest who must either

arrange payment for post or delivery or collect the item from the Property.

(g) The Guest acknowledges the Property may be visited by wildlife including, but not limited

to rodents, insects, cockroaches, birds, snakes and spiders, and agrees OLAS VILLAS is not responsible

for the natural and surrounding habitat.

(h) OLAS VILLAS does not accept liability or loss caused by failure of equipment and/or services out

of our control, including, but not limited to, water, electricity, gas and internet. In the event of

a failure, the Guest should notify our team in the first instance. Any problems that arise during

the rental period that do not constitute an emergency as determined by management, will

be remedied at any time during or after the rental period, at the sole discretion of the

management.

(i) OLAS VILLAS reserves the right to enter the Property at any time, without notice, to protect and/or

undertake maintenance of the Property. OLAS VILLAS will give notice to the Guest wherever possible.

5.3 Reviews and Social Media

(a) We encourage our Guests to tag @OLAS VILLAS when posting during their stay at the

property, and unless you expressly object, we may tag you in some of our posts on matters of

interest or repost your images on our accounts.

(b) Where, upon request, you provide us with images of you or others, taken during your stay

at the Property, unless you expressly object, you agree to release and hold us harmless for

any liability in relation to the images which we may use for our marketing material or for

promotional purposes.

(b) Guests agree testimonials we have received from other guests received by us are

indicative of that guest’s experience at the Property and may not necessarily be typical. You

recognise and agree these are not a guarantee of the experience you will have at the

Property, though we do our best to ensure every Guest is satisfied.

(b) In the event you experience any issues or problems during your stay, you agree to give

OLAS VILLAS the opportunity to rectify the situation prior to leaving negative reviews that may be

published in the public domain, and which may be damaging to our reputation.

(c) Guests agree that upon leaving a review they consider the regulations regarding false

statements under the Competition and Consumer Act 2010 (NSW), and pursuant to the

Defamation Act 2005 (NSW), which allows for anyone who has had damaging material

published about them or which may cause injury to their business, to take legal action

against authors.

6. NOISE AND GOOD NEIGHBOUR POLICY

6.1 Noise

You acknowledge that parties and gatherings are strictly prohibited at OLAS VILLAS without prior

permission from management, and that all noise shall be kept indoors after 10pm and prior

to 8am. Excessive noise, music and any other form of disturbance to neighbours is prohibited

at all times, and may result in an eviction without refund. Additionally, where OLAS VILLAS staff,

security guards or the police attends the Property to deal with noise complaints or excess

Guests, or where a complaint has been received from the neighbours during or after your

stay, you will be charged a fine in accordance with the Costs Schedule. Evidence of a party

or function found after the Guests have checked out shall result in an additional charge.

6.2 Neighbours

A ‘good neighbour’ policy shall be enforced at OLAS VILLAS. You acknowledge that OLAS VILLAS will be

treated with as much care as your own residence, and that it shall be left in the same

condition as when you arrived. Behaviour exhibited by you and/or other Guests that is

disrespectful of and disruptive to neighbours, traffic flow or the community, or which prompts

complaints to the OLAS VILLAS management from the police, local council or neighbours shall not be

tolerated and may result in a fine or eviction. You and other Guests agree to abide by all

applicable parking restrictions and limitations.

7. COSTS AND DAMAGES

7.1 Security Bond

All Bookings will require a credit card pre-authorisation for a refundable Security Bond in the

amount of $1000. The bond will be retained until an inventory and inspection has been

completed at check-out, with the cost of repair or replacement of property to be deducted

from your Security Bond. The remainder shall be refunded to you within 7 days. You remain

responsible for, and will be charged for any damage, or cost of repair or replacement in

excess of the Security Bond.

7.2 Assessment and Repair

(a) The Guest acknowledges that breaching the obligations or any terms of this Agreement

may result in fees as outlined in the Costs Schedule and/or any other associated

consequences of the breach.

(b) All damages, breakages or losses to the Property, furniture and furnishing are to be

reported immediately to management. To avoid being charged for any damage not

caused by the Guest, such faults or breakages should be brought to OLAS VILLAS’s attention

immediately following check-in.

(c) Following a final inspection and assessment after check-out, the Guest agrees OLAS VILLAS is

permitted to deduct the fees from the Security Bond and to charge the Guest’s credit card

for any fees over and above that amount, in accordance with the Costs Schedule and at

OLAS VILLAS’s sole discretion upon determination.

8. ASSUMPTION OF RISK

You agree to be responsible for any damage to the Property or equipment which you may

cause due to negligence.

You hereby waive and release, indemnify, hold harmless and forever discharge OLAS VILLAS and its

agents, employees, officers, directors, affiliates, successors and trustees of and from any and

all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and

liabilities, of every kind of nature, whether known or unknown, in law or equity, that you ever

had or may have, arising from or in any way related to your usage of and/or stay OLAS VILLAS Anna

Bay, or any activities that you may have partaken in on the premises of OLAS VILLAS, provided that

this waive of liability does not apply to any acts of gross negligence, intentional or wilful

misconduct.

You assume any risk, and take full responsibility and waive and of personal injury; death,

damage, or loss of personal Property, associated with OLAS VILLAS, including but not limited to using

the property in any manner, form or fashion, and participating and/or engaging in any

activities on and off the premises.

9. LIMITATION OF LIABILITY

9.1 Total Liability

To the fullest extent permitted by law (and to the extent permitted under Australian

Consumer Law), the total liability of OLAS VILLAS under or in connection with this Agreement in

respect of all Claims (if any) is limited to the Fees paid or payable for the Booking and in any

event, will never exceed the available proceeds of the professional indemnity and/or public

liability insurance coverage of OLAS VILLAS (as varied from time to time) or the fees paid to OLAS VILLAS by

the Guest, whichever is the lesser amount.

9.2 Consequential Loss

In no case shall OLAS VILLAS, its officers, employees, affiliates, agents, contractors, or licensors be

liable for any Consequential Loss arising from the Guest’s use of, or reliance on the Services,

the Website and/or content or information provided in the Property or in information

brochures in the Property including, but not limited to any errors or omissions in any content,

or any loss or damage of any kind incurred as a result of the use of any content posted,

transmitted, or otherwise made available via the Services, even if advised of their possibility.

9.3 Australian Consumer Law

Further, nothing in this Agreement is intended to limit any Australian Consumer Law

guarantees or warranties that may apply to the Services and that cannot be excluded.

10 DISPUTE RESOLUTION

If a dispute arises out of or relates to this Agreement, a party must not commence any court

or other proceedings relating to the dispute unless it has first issued a written notice to the

other party specifying the nature of the dispute. Upon receipt of the notice by the other

party, the parties must endeavour to resolve the dispute within twenty-one (21) days using

informal dispute resolution techniques including settlement discussions and mediation. If the

dispute cannot be resolved, then the parties shall be free to pursue any right or remedy

available to them under applicable law. Nothing in this Agreement will prejudice the right of

a party to institute proceedings to enforce payment due under this Agreement or to seek

urgent injunctive or declaratory relief in respect of a dispute or any matter arising under this

Agreement.

11 GENERAL

11.1 Severability

If any provision or part of this Agreement is void or unenforceable for any reason, then that

provision or part will be severed from this Agreement and the rest of this Agreement shall be

read as far as possible as if the severed provision or part had never existed.

11.2 Entire agreement and variation

The parties agree that:

(a) this Agreement is the entire agreement between OLAS VILLAS and the Guest in respect of this

arrangement and supersedes any other communication or understandings (whether written

or oral) between OLAS VILLAS and the Guest in that regard; and

(b) any changes to this Agreement must be agreed in writing between OLAS VILLAS and the Guest

prior to the changes coming into effect.

11.3 Governing law and Jurisdiction

(a) This Agreement is governed by the laws applicable in the state of New South Wales and

the parties agree to irrevocably submit to the exclusive jurisdiction of the courts of that Sate.

(b) Guests must always abide by the local council and state planning laws and guidelines

regarding short term residential accommodation.

c). It is a condition of your stay that you adhere all guidelines, our Terms and Conditions, our

House Rules and leave the property promptly after completing the departure checklist.

SCHEDULE OF COSTS FOR DAMAGES

1. Security Bond - See clause 7.1 - $1000

2. Late Check-Out A late check out past 10:00 will result in the Guest being charge - $50 per

hour

3. Port-a-cot setup fee $50

4. Lost key/ Call-out fee for Re-entry or Rekeying - A service fee of applies if a set of duplicate

keys are required by a Guest. Guests must not break into, or attempt to break into, premises

when locked out. Keys should be returned as per instructions provided. Should the keys not

be returned, the Guest will be liable for any charge incurred in gaining entry and/or

replacing keys and changing locks if necessary - $50/ cost to change lock

5. Linen: Where linen has been soiled or damaged such that it may not be restored to its

original condition with steam cleaning - Cost to replace

6. Plumbing /electricity: Where it is determined that the Guest has caused a plumbing or

electricity issue that requires a tradesperson - Invoice Cost

7. Call-out fee for OLAS VILLAS - Where OLAS VILLAS or any member of the OLAS VILLAS team be called to the

Property and the issue is deemed to be caused by the Guest, equipment owned by the

Guest or because the Guest has not followed instructions - $110

8. Call-out fee for tradesperson to fix an issue caused by the Guest. Where a tradesperson be

called to the Property and the issue is deemed to be caused by the Guest, equipment

owned by a Guest or because a Guest has not followed instructions - Invoice Cost

9. Credible noise complaint by neighbours. Failure to abide by the Noise policy in clause 6 -

$500 per offence..

11. Police/ Security called to Property: Failure to abide by clause 6 or in other instances

where police or security attends the Property - $500

12. Repair/ replacement if there is damage to the Property: Where any item (electronic or

not) within the Property or part of the Property has been maliciously, deliberately or

negligently damaged by the Guest - Cost to repair/ replace

13. Steam Cleaning of carpets, furnishings, linens etc if evidence of pets in Property (on

furniture or in/ on beds): Where the carpets, furnishings or linen within the Property has been

soiled or damaged to the extent that may require extensive cleaning or where there is

evidence of pets having been in the Property - Cost to steam clean/ cost of repair or

replacement

14. Evidence of Smoking: Where there is evidence of smoking within the Property, such as

traces of residual smoke, anywhere other than the outside the front boundary - $250 + any

additional cleaning costs

15. Cleaning of Property where left in extremely dirty conditions: Where any part of the

Property has been left in extremely dirty conditions - Cost to clean

16. Sports & Leisure Equipment : Any damage or loss to goods belonging to OLAS VILLAS will equate

to the cost of repair or replacement - Cost to repair/ replace

Payment Policy

3. PAYMENT

(a) The Guest will pay OLAS VILLAS the Fees at the rate and in the manner specified in the Booking.

(b) The Guest agrees to pay the 50% Deposit and any applicable booking fee due at time of

booking where the Guest has booked the Property for use. The remaining 50% is due thirty

(30) days prior to the check-in date.

(c) The Guest acknowledges that the check-in details will not be provided unless the full

payment has been paid.

(d) OLAS VILLAS only accepts payment by Credit Card ( Visa and Mastercard payments only).

(e) A credit card pre-authorisation of $1000 will be held on all Bookings as a Security Bond for

the Guest’s Booking. Valid credit card details will be held as Security Bond for the Booking.

For more details on the Security Bond, please refer to clause 5.

Cancellation Policy

4. CANCELLATIONS, RE-SCHEDULE & REFUNDS

4.1 Exclusive Use

(a) No cancellations are accepted on the day of arrival or after check-in. The Guest will be

charged the total of the reserved stay under all circumstances.

(b) There will be no refund if cancellation is within 30 days of booking

c) if greater then 30 days from booking 50% refund will apply

(d) between 30-60 days from booking the Guest shall only receive a refund where the dates

are rebooked by OLAS VILLAS to another Guest for the same value.

e) full refund given if cancellation is 60 days or more from booking

4.2 General

(a) A Booking may be cancelled due to force majeure, terrorism, natural disasters, political

instability or other external events making it unviable for us to uphold the Booking. Where

your Booking has been varied or cancelled, we will use our best endeavours to provide an

alternative that is substantially the same or as similar as practical to the original Booking, or

voluntarily offer you a right to cancel or change a Booking via our booking system.

(b) You acknowledge that such a necessity may arise from time to time, and any offers of

compensation, refunds or claims in respect of any such variations or cancellations will be

limited to those outlined in the terms and conditions of the Agreement. Under these

circumstances, we will not be responsible for any incidental expenses that you may have

incurred as a result of your Booking.

(c) OLAS VILLAS reserves the right to refuse or grant refunds for the Services, pursuant to the

Competition and Consumer Act 2010 (Cth). Any requests by the Guest for refunds must be

detailed in writing and will only be considered when options for remedies or replacements

have been exhausted.

(d) Guests are responsible for ensuring they are adhering to any travel restrictions or

legislation in place relating to COVID19

limit or exclude our or your liability for death or personal injury;

• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.